Burglar alarm help faq's


After sales support is key to maintaining equipment reliability if you have any queries please call us on 01795 554694 or use our contact us form.

Burglar alarms and other security systems periodically require attention and can give visual and audible indications of faults or other symptoms that can be a nuisance. 

Here are a few things that can crop up.

Why does my external sounder ring when i have a powercut?

Usually this is caused by the systems lead acid back up battery requiring replacing. The relevant standards state that this battery should not be left more than 5 years before replacing.

Why, when i enter an area or open a door, does my keypad / sounder emit a beep?

This is usually the inadvertant enabling of the chime function on your keypad. Instructions on how to disable the chime are available in your user guide.

User guides for most systems are available free of charge please use our contact us enquiry form.

Why do i sometimes have to enter my code twice before the system responds?

This is normally down to going too fast with your key inputs at the pad. The alarm needs clear instruction and a steady rate of key pressing will normally relieve this problem.

Why do i have to press my keypad buttons really hard to get them to work?

There are some manufacturers whose keypad contacts can, over time, build up a layer of dirt / carbon on the keys and circuit board. A thorough cleaning will normally restore the keypad operation. This can be done as part of a service visit. It is not advised to be carried out by the customer.

Why does my alarm ring even when the system is not armed?

This will occur if the system detects a tamper fault, the triggering of a panic device or some other 24 hour monitored zone like a smoke detector. A tamper condition is a fault and will usually require an engineer visit. 24 hour zones will need resetting before the system itself can be reset.

A poorly maintained security system will be far more likely to cause problems.

The industry standard recommends an annual service for an audible security burglar alarm system.

A properly installed and well maintained system should give reliable service over many years.


Top tips for avoiding false alarms

1. Helium balloons should be kept out of the view of motion sensors.

2. Remove cobwebs from the vicinity of motion sensors.

3. Always close windows and doors when arming the system to avoid drafts.

4. make sure all users are fully instructed on the operation of the system.

5. Always disarm the system on entry.

6. Lights on timer switches should not be sighted in the view of detectors.