Burglar alarm help faq's

We are happy to offer any advice we can, technical advice is available to all.

Please call us or use our contact us form.

Burglar alarms and other security systems give visual and audible indications of faults or symptoms that can be a nuisance, here are a few things that can crop up.

Why does my external sounder ring when i have a powercut?

Usually this is caused by the systems standby battery requiring replacing. The relevant standards state that this battery should not be left more than 5 years before replacing.

Why, when i enter an area or open a door, does my keypad / sounder emit a beep?

This is usually the inadvertant enabling of the chime function on your keypad. Instructions on how to disable the chime are available in your user guide.

Guides for most systems are available free of charge please use our contact us enquiry form.

Why do i sometimes have to enter my code twice before the system responds?

This is normally down to going too fast with your key inputs at the pad. The alarm needs clear instruction and a steady rate of key pressing will normally relieve this problem.

Why do i have to press my keypad buttons really hard to get them to work?

Over time the keypad contacts build up a layer of dirt / carbon on the keys and circuit board. A thorough cleaning will normally restore the keypad operation. This can be done as part of a service visit and it is not advised to be carried out by the customer.

Why does my alarm ring even when the system is not armed?

This will occur if the system detects a tamper fault, the triggering of a panic device or some other 24 hour monitored zone like a smoke detector. A tamper condition is a fault and will require an engineer visit. 24 hour zones will need resetting before the system can reset.

A poorly maintained security system will be far more likely to cause problems.

The industry standard recommends an annual service for an audible security burglar alarm system.

A properly installed and well maintained system should give reliable service over many years.


Top tips for avoiding false alarms

1. Helium balloons should be kept out of the view of motion sensors.

2. Remove cobwebs from the vicinity of motion sensors.

3. Always close windows and doors when arming the system to avoid drafts.

4. make sure all users are fully instructed on the operation of the system.

5. Always disarm the system on entry.

6. Lights on timer switches should not be sighted in the view of detectors.